Is your Lightkey license active? To see the state of your license, choose Lightkey > About Lightkey from the menu bar.Īre the fixtures within the active channels? For example, if you have a license for 256 channels the fixtures must be patched within the first 256 channels of the first output universe. If all channel values are zero you should verify the following: The channels where your fixtures are patched should have non-zero values. Is Lightkey sending DMX to the fixtures? Choose Window > DMX Monitor (or DMX Output) from the menu bar to see Lightkey’s DMX output. If your fixtures have multiple operation modes, make sure the modes match as well. If some of your lights don’t work:ĭo the DMX addresses and modes match? The first step should be to ensure the DMX addresses assigned to your fixtures match the DMX addresses in Lightkey. The following steps should help you track down the problem. If you see no response from some or all of your lights there are many possible causes. Reset your interface to factory settings (see device documentation). The IP address must be different from the DMX interface’s IP address, and your computer must be on the same IP subnet as the Art-Net interface.Ĭheck with the manufacturer if a firmware update is available for your interface. The is done in the Network pane of System Settings. It may help to disable all other network interfaces in the Network pane of System Settings.Īssign your computer a static IP address that starts with “2” or “10”, for example, “2.0.0.1”. There should be no router between the computer and the Art-Net interface. If Lightkey can’t find your Art-Net interface:Ĭonnect the Art-Net interface directly to your Mac with an Ethernet cable. Select Output and then choose Art-Net from the “Output to” menu.Move the pointer over the universe at the top and click the arrow on the right.Select the Art-Net interface from the list and click Apply.Īfter selecting your Art-Net interface, you also need to patch the universe(s) to Art-Net:. Lightkey should now find your Art-Net interface.
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